FAQ/ SHIPPING

IMPORTANT: All Fish shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey.

THREE SHIPPING OPTIONS

  • UPS  & FedEx– US Mainland
  • FedEx Interisland – Hawaii Only
  • Air Cargo – US Mainland

FedEx Interisland shipments are made on Tuesday to Friday 

Same-Day delivery to your door.
$30.00 per box regardless of size.
Fish will be held at Nearest Fedex Location.

If you live on the island of Oahu you may orange pickup of your Fish.

What is your live fish return policy?

We do not accept returns for goldfish or koi, all sales are final. We work hard to ensure that our fish are healthy and our facility is as clean as possible so that we can delivery healthy goldfish and koi to your customers. Once a fish leaves our facilities we do not allow them to come back for any reason. We work very hard to avoid cross-contamination in order to maintain the health of all of our fish. 

 

 Do your fish come with a health guarantee?

We guarantee that our fish will arrive alive. That means that you MUST be home to accept the package from the shipping provider.

We will replace fish that expire in transit but are not responsible for the shipping costs of the new fish. Replacement fish must be of equal or lesser value of the original purchase.

We are not responsible for the mishandling of your package during transit. Once your package is in transport we are not responsible for damages. At that point, we can direct you to the shipping carrier who would be responsible for damages.

If you have a DOA (dead on arrival) claim, you must contact us within one hours of package delivery. We will check your contact time against the delivery time sent to us by the shipping provider.

To file a DOA claim, please snap a quick video of the expired fish and send it to Bloodlinefishfarm@gmail.com
Once we have approved your claim, we will work with you to replace your purchase with a fish or similar color, size and value at our discretion. You are responsible for the shipping costs associated with the replacement fish.

However, we are not responsible for the mishandling of your package during transport. Once the package is in transport, we will not be held liable for any damages to the package. We most certainly may help redirect you to the carrier responsible.